Solution Engineer
Dallas
Apply now: Lead Solutions Engineer, AWS Connect
Job Title: Lead Solutions Engineer, AWS Connect
Location-Type: Remote (Preference for EST/CST, anywhere USA)
Start Date Is: ASAP (2-3 weeks notice acceptable)
Duration: 4-month contract-to-hire
Compensation Range: $82-96/hour; Conversion salary: $170K-$190K
Job Description:
Support and lead a digital customer experience company's telephony/cloud contact center practice with a primary focus on AWS Connect expertise.
Day-to-Day Responsibilities:
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Set up new AWS Connect instances and manage call flows (creation/modification).
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Integrate AWS Connect with Salesforce CRM, Zendesk, and other systems.
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Standardize AWS Connect technical architecture across 40-50 client instances.
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Build and troubleshoot AWS Connect flows interacting with AWS services (Lambda, DynamoDB, IAM, Kinesis).
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Provide technical support and lead customer interactions, including video meetings.
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Assist in the sales cycle, supporting RFPs and proposals for AWS Connect practice.
Requirements:
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Must-Haves:
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Hands-on AWS Connect SME (not an architect).
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5+ years of deep AWS Connect experience.
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Expertise in Lambda functions, Python scripting, API gateways.
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Experience in cloud contact center environments.
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External client-facing experience with third-party clients for AWS Connect.
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Ability to gather client requirements, translate them into technical roadmaps, and execute hands-on in AWS Connect.
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Nice-to-Haves:
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Experience working in enterprise-level environments.
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Strong communication and leadership skills in client interactions.
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Prior involvement in AWS Connect sales support processes.
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