Help Desk Analyst
Jenkintown, PA
Apply now: Tier 1 Desktop Analyst, location is Onsite in Jenkintown, PA. The start date is ideally 2/17 or sooner for this 2-3 month contract position.
Job Title: Tier 1 Desktop Analyst
Location-Type: Onsite Jenkintown, PA
Start Date Is: Ideally 2/17 or sooner
Duration: 2-3 months (Contract)
Compensation Range: $22-$26/hr
Job Description:
Provide Tier 1 desktop support to end users, handling troubleshooting, account management, and hardware fixes in an onsite environment.
Day-to-Day Responsibilities:
- Provide first-line technical support for desktops, monitors, and printers.
- Manage and resolve tickets within Spiceworks ticketing system.
- Administer Google Workspace accounts for email and user management.
- Perform Active Directory tasks, including account creation and lockouts.
- Troubleshoot end-user issues and provide break-fix support.
- Work with Azure for cloud-based operations.
Requirements:
-
Must-Haves:
- 2-5 years of experience as a Tier 1 Desktop Analyst.
- Ability to work independently without requiring extensive supervision.
- Experience with Spiceworks or willingness to learn.
- Proficiency in Google Workspace for account administration.
- Familiarity with Azure cloud environment.
- Strong knowledge of Active Directory, including user account management.
- Hands-on experience with end-user support and troubleshooting hardware issues.
-
Nice-to-Haves:
- Experience in higher education or non-profit organizations.
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