IT Support Technician
Wilkes-Barre, PA, 18706
Apply now: IT Site Support Technician, location is Hybrid (Austin, TX). The start date is March 4th, 2025, for this 6-month contract-to-hire position.
Job Title: IT Site Support Technician
Location-Type: Hybrid (Austin, TX – must be within 30 minutes of the office)
Start Date Is: March 4th, 2025
Duration: 6-month contract-to-hire
Compensation Range: $24-27
Job Description:
Provide IT site support for vet clinic expansions, including ticket resolution, hardware setup, and network troubleshooting.
Day-to-Day Responsibilities:
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Support vet clinic IT infrastructure, including deployments and setup of new locations.
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Manage and triage support tickets via ServiceNow.
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Ensure SLA compliance and resolution of technical issues.
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Travel to vet clinics 1x/week in Dallas and 1-2x/week in Austin.
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Assist with networking, Windows, iOS devices, and hardware replacements.
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Provide excellent customer service and resolve technical issues efficiently.
Requirements:
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Must-Haves:
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At least 21 years old (for rental car purposes).
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1-5 years of IT support experience.
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Strong customer service skills and ability to handle dissatisfied customers.
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Basic Tier 1 Helpdesk support experience.
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Experience with Windows OS, iOS devices (iPads), and Client printers.
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General networking knowledge and hardware troubleshooting experience.
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Willingness to travel (1 week per month for extended trips).
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Nice-to-Haves:
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A+ Certification.
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Healthcare industry experience.
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